Institutional policies

USER- AND FAMILY-CENTERED SERVICE DELIVERY POLICY

At our IPS, we recognize that each individual is unique and that their well-being depends on a holistic approach that considers their physical, emotional and social needs. social, as well as as the role that the family plays in their health process, substantiated in the attention personalized and human, in the participationin the communication open and effective, and in the quality in service with trust and respect.

The implementation of this policy ensures that the health services provided in our IPS are focused on the integral wellbeing of the user, supported by a family environment that favors their recovery, wellbeing and quality of life. quality of life, provide high quality, personalized and respectful health care that puts the user and his/her family at the center of the care process.

PATIENT SAFETY POLICY

The IPS CEAD Specialists in Pain Relief, is committed to the safety of the care received by users who come to the IPS. institution. Implementing strategies for the identification and monitoring of risks associated with the provision of the service. service. The above in order to prevent the occurrence of adverse events, through the adoption of safety barriers, training and education plans; and training plans; to develop a safety culture in a non-hazardous environment. punitive. That enables the prevention, reporting and analysis of adverse events and incidents.

HUMANIZATION POLICY

Humanized care that seeks to to recover the sense of human action, the vocation, the capacity to understand the physical, emotional and spiritual changes in the process of disease. Which has the nature of our IPS. IPS. Te have a great commitment to integral care whose objective is to transform the pain of the patient and his/her family into quality of life, under the concept of effective control of the effective control of pain.

QUALITY POLICY AND CONTINUOUS IMPROVEMENT

At IPS CEAD Specialists in Pain Relief we are committed to providing comprehensive health services for specialized outpatient care and interventional management of pain. pain. Framed in a humanized treatment, aligned with the current legal framework, through the effectiveness of resources, the continuous improvement of processes and the maximum satisfaction of the user, his family and all participants in the care process.

RISK MANAGEMENT POLICY

Risk management at CEAD Specialists in Pain Relief IPS is characterized by generating a culture of prevention. prevention. Promoting actions for the identification, assessment and control of risks, in order to minimize the occurrence of risks in all areas of the institutionThe active participation is promoted with actions focused on ensuring the health, well-being and safety of all personnel.

ENVIRONMENTAL MANAGEMENT POLICY

The IPS CEAD Alivium SAS, is committed to the integrated management of waste generated during health care and the proper handling of these throughout the management cycle, so the environmental social responsibility policy is socialized.

The IPS CEAD Alivium SAS, is committed to comply with current environmental regulations, through proper management of waste generated during care, under principles of biosafety, occupational risk control and strengthening the culture of prevention and risk reduction for the health of employees, users, and the environment, through the implementation of environmental education programs, the provision of supplies and personal protection elements and implements necessary to ensure the proper disposal of waste resulting from the provision of services, without causing damage to the air, water, or soil.

The IPS CEAD Alivium SAS, recognizes its responsibility to control, prevent and minimize pollution and environmental impacts, through clear objectives of comprehensive institutional control, compliance with current legal regulations, continuous improvement and constant socialization with all collaborating staff.

INFORMATION MANAGEMENT AND PERSONAL DATA PROTECTION POLICY

To ensure that all personal patient data, as well as any other confidential information related to pain management, are managed in accordance with best security practices and in compliance with applicable legislation. In addition, it seeks to establish the guidelines for the management responsibleand ethical information. To protect the rights of patients and avoid risks of unauthorized access. See complete policy document: Act_Admin Data_Treatment_Policy-Alivium SAS_2023.

CITIZEN PARTICIPATION POLICY

At IPS we recognize the right of users to participate in the processes that affect their health. health. Improve the quality of services and the satisfaction of those receiving care. This policy promotes participation mechanisms that facilitate dialogue and constant feedback between patients, medical and administrative personnel. Through satisfaction surveys and openness to dialogue, in order to know the needs and expectations of users. The active and collaborative participation of patients is key to the development of person-centered care, that promotes an environment of respect, trust and well-being.

CORPORATE SOCIAL RESPONSIBILITY POLICY

At CEAD we have a voluntary commitment that goes beyond compliance with legal regulations, aimed at improving the quality of life of our patients, employees, the community and the environment. We understand that our work not only impacts the individuals we serve, but also society in general and the environment in which we operate. CSR is is a fundamental a fundamental pillar of our management, that seeks to to promote the well-being, social inclusion, sustainability and integral development of the stakeholders with whom we interact.

TECHNOLOGY MANAGEMENT POLICY

To guarantee the adequate integration, management and use of health technologies health. To promote efficiency, safety and quality in patient care, as well as the optimization of available technological resources, to ensure that technological tools are used in an ethical, efficient and sustainable manner. sustainable manner. Alined with the principles of quality, security and regulatory compliance.

This policy promotes participation mechanisms that facilitate dialogue and constant feedback between patients, medical and administrative personnel. Through satisfaction surveys and openness to dialogue, in order to know the needs and expectations of users. The active and collaborative participation of patients is key to the development of person-centered care, that promotes an environment of respect, trust and well-being.